Help & FAQs
What's my username?
When you created your account you will have used your email address as your username
Do I have to create an account?
No, you can check out as a guest. creating an account allows you to view your order history, access items saved to your wishlist and manage your details more easily.
What happens if I forget my password?
You can reset your password by selecting ‘Forgot password?’ on the sign-in page. We’ll send instructions to your registered email address.
What payment methods do you accept?
We accept all major credit and debit cards, Apple Pay, Google Pay and Shop Pay.
How long will my order take to arrive?
UK standard delivery takes 2–3 working days. International delivery times vary depending on the destination. For further details, please see our Delivery & Returns page.
Do you offer international shipping?
Will I have to pay customs duties or import taxes?
Customers from outside the UK may be required pay import charges on their purchase from Nicole Farhi. If you wish to cancel because of this, you can do so for 24 hours after your purchase has been made; if cancellation takes place after this window, Nicole Farhi will be unable to refund shipping costs.
Can I track my order?
Once your order has been dispatched, you’ll receive a confirmation email with tracking details, where available.
Can I specify a delivery time?
Unfortunately, we’re unable to guarantee a specific delivery time. Once your order has been dispatched, please refer to your tracking information for the latest delivery updates.
Can you deliver to my work address?
Yes, you can enter your work address as the delivery address at checkout.
Can I change my delivery address once an order has been made?
Please contact our team as soon as possible if you need to change your delivery address. While we’ll do our best to help, changes may not be possible once your order has been processed or dispatched.
How do I amend my order?
If you need to amend your order, please contact our team as soon as possible. Once an order has been processed, we may be unable to make changes.
What is your returns policy?
For information on return eligibility, timeframes and how to return an item, please see our Returns page.
Can I cancel my order?
Please contact our team as soon as possible if you wish to cancel your order. Cancellation may not be possible once your order has been processed or dispatched.
How can I contact customer service?
If you need help with an order, delivery or product enquiry, please contact our team using our contact form. We’ll be happy to assist.
What is the GPSR information for products sold in the EU and Northern Ireland?
EU Responsible Person (EU PR):
Name: Complizon OU
Address: Sepapaja tn 6, Tallinn, 15551, Estonia
Contact Email: eu@complizon.com
Website: https://www.complizon.com/
Nicole Farhi Limited are the product manufacturers, website is www.nicolefarhi.com and registered office is Suite 7a, No 1 The Courtyard, Earl Road, Cheadle, England, SK8 6GN.